When will my order be delivered?

It’s easy to check the status of your order. First, visit your Order Listing page and sign in to your Apple Account. After that, select an item to view your order details, including an estimated delivery date.

How do I track my order?

For items shipped to a physical address, you’ll receive a shipment notification email with your carrier information, an estimated delivery date, and, if available, a tracking number. If you ordered multiple items, you may have separate tracking information for each one. If you are picking up from an authorized location, the carrier will notify you as soon as the item is ready at that location. You can also view shipping and pickup information by selecting an item from your Order Listing page.

How do I know if an item is available for pickup?

When you’re ready to purchase, select “I’ll pick it up” at checkout and choose an authorized pickup location nearby. We’ll send you tracking information, and the carrier will notify you as soon as the item is ready at that location.

How do I edit or cancel my order?

Sign in to your Order Listing page and select an item to view your order details. If the status reads “Processing” or “Order Placed”, you may be able to edit the item. If the status reads “Processing”, you can cancel it online before it ships. If you cancel an item that’s shipping to a physical address, you will not be billed. If you cancel a pickup item, you may be billed. We will initiate your refund immediately after you submit your cancellation request.

How do I return my product?

You have 14 calendar days to return an item. To return an item to Apple, sign in to your Order Listing page and select an item, then use the “Start a Return” link.

Apple Delivery and Pickup

Get the products you want, the way you want.

Apple devices: MacBook, iPad with all screen design and Apple Pencil attached to top exterior, AirPods in case, iPhone 17 Pro Max back, iPhone 17 Pro front with all screen design and Dynamic Island, Apple Watch

Fast delivery.

Next-day delivery is available free for any in‑stock Mac, iPad, iPhone, AirPods or Apple Watch. And get free two-day delivery on almost everything else.

Pick up at an authorized location.

Choose a nearby and convenient pickup location in your neighborhood. We’ll let you know when your order is ready to pick up. We’ll also send you details about joining a guided online session and returning trade‑in devices.

We’re here to help.

Join a Personal Setup session.

Access free online, one‑to‑one sessions with a Specialist who will help you set up your device, transfer data and customise your settings.

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Ship returns for free.

You can start the process online. All returns must be made within 14 days.

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Our commitment to protecting the planet.

We’re removing plastic from our packaging while prioritising low-carbon shipping methods. And that’s just the beginning.

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Delivery times vary according to your selected delivery address, availability of your items, and the time of day you place your order. A signature or OTP may be required for delivery. We use your location to show you delivery options faster. We found your location using your IP address or because you entered it during a previous visit to Apple.

Apple Delivery and Pickup

Get the products you want, the way you want.

Fast delivery.

Pick up at an authorized location.

We’re here to help.

Join a Personal Setup session.

Ship returns for free.

Our commitment to protecting the planet.